In short: we collect what a rental needs: who you are, your driving and identity documents for the ID check, the vehicle, the booking, the photos and messages around it, and where to meet. Your ID photos are deleted once we have reviewed them. We never receive your card details. The other person in a rental sees only what they need to complete it. We don't sell your information. You can ask to see, correct or delete it.
1. Who we are
Rentamo is a mobile app that lets people rent scooters, motorbikes and cars directly from their owners, starting in Camiguin, Philippines. It is operated by PABSOFT ("Rentamo", "we", "us"). For the information described in this policy, Rentamo is the personal information controller under the Data Privacy Act of 2012 (Republic Act No. 10173).
This policy covers the Rentamo app for Android and iPhone and this website. "Owner" means anyone who lists a vehicle on Rentamo, whether a private person or a rental business. "Renter" means anyone who books one.
2. What we collect
Your account
- Your name and mobile number, and your email address, date of birth and profile photo if you add them.
- If you sign in with Google or Apple, the name, email address and account identifier they send us.
- If you set one, a PIN for signing in on a trusted device.
Identity verification
Renters verify before their first rental. What we ask for depends on whether you live in the Philippines or are visiting:
- Residents: full legal name, date of birth, contact number, your driver's licence number, and photos of your driver's licence and a government-issued ID.
- Visitors: full legal name, date of birth, nationality, a contact number or email address, the number of your foreign driver's licence or International Driving Permit, and photos of your passport and of that licence or permit.
Owners verify before listing, with the type of ID they choose and photos of its front and back.
We also keep the result of each review, who reviewed it, when, and the reason if it was turned down.
Sensitive personal information. Licence and passport details, government ID numbers and your age are "sensitive personal information" under the Data Privacy Act. We process them only to check that you are who you say you are and are entitled to drive, and only with the consent you give when you submit them.
Listings (owners)
Vehicle details and photos, prices and rental options, add-ons, the security deposit, grace period and late fee, available dates, the pickup location, and any delivery rates.
Bookings and rentals
- The vehicle, dates and times, the meetup point or delivery address you choose and its map position.
- When you accepted the rental agreement, and the vehicle's terms as they stood when you booked.
- Pickup and return photos, and records of the balance, deposit, late return, damage and any dispute.
- Receipts, refunds and, for owners, statements and commission.
Messages, reviews and support
What you write in a booking's chat and the photos you attach; the reviews and ratings you give; and the support tickets you send us.
Payments and refunds
The downpayment and booking fee are paid through Google Play or the App Store. We receive a record of the purchase (product, amount, time and transaction reference), never your card or bank details. If a refund has to be paid back to you directly instead of through the store, we ask for the GCash or bank details to send it to, and keep the transfer reference.
Collected by the app as you use it
- Location: your device's location while the app is open, to show vehicles near you, set a meetup point and give directions to it. The app does not track your location in the background.
- Camera and photos: used only when you take or choose a photo of your ID, a vehicle, a pickup or return, or a chat attachment.
- Device: a notification token so we can send you booking updates, your device type and app version, and on Android the install referrer used to credit referral rewards.
- Advertising: the app shows ads through Google AdMob, which uses your device's advertising identifier (see section 4).
This website
This website sets no cookies of its own and runs no analytics. Its fonts are loaded from Google Fonts, so your browser connects to Google when you open a page.
What you have to give us
To use Rentamo you need an account. To rent, you need to complete the ID check; to list, the owner check. Location, camera and photo access, notifications, a profile photo and reviews are optional: if you turn them down, the features that rely on them won't work, but you can still book.
3. Why we use it
The Data Privacy Act lets us process personal information only on a lawful basis. These are the purposes, and the basis we rely on for each:
| Purpose | Basis |
|---|---|
| Create your account, sign you in and keep it secure | Contract with you |
| Show listings, make and manage bookings, connect renter and owner, send booking notifications | Contract with you |
| Check renters' and owners' identity documents and driving entitlement | Your consent, given when you submit them |
| Review vehicles before they are listed; prevent fraud and repeat misuse | Legitimate interest in the safety of owners and renters |
| Confirm in-app payments, process refunds, prepare receipts and owner statements | Contract; legal obligation (tax and accounting) |
| Record pickups and returns; settle deposits, late returns, damage and disputes | Contract; legitimate interest |
| Answer support requests | Contract; legitimate interest |
| Rewards and referrals | Contract (the rewards terms) |
| Show ads | Consent where required; legitimate interest in keeping the app free to use |
| Respond to lawful requests from authorities | Legal obligation |
We don't sell your personal information. We don't make automated decisions about you that have legal or similarly significant effects: ID checks and disputes are decided by a person.
4. Who sees it
The other person in your rental
When you book or accept a booking, the renter and the owner see what they need to complete it: names and profile photos, the booking details, the meetup point or delivery address, the agreement, the pickup and return photos, any damage or late-return record, and the messages between you. Owners see whether a renter's ID is verified; they don't see the ID photos. Reviews are shown to other users.
Rentamo staff
People who work on Rentamo see what they need for their task: reviewing IDs and vehicles, answering support, deciding disputes and processing refunds.
Service providers
These companies process information for us, only to run the app:
- Google Firebase: phone-number sign-in codes and push notifications
- Google Sign-In and Sign in with Apple: if you choose them to sign in
- Google Play and the Apple App Store: in-app payments and store refunds
- Google AdMob: ads. AdMob may use your advertising identifier to measure and personalise ads; you can reset it or limit ad personalisation in your device settings
- Mapbox: maps, places and directions
- An SMS provider: text messages about your account and verification
- Cloud hosting and file storage providers: our servers, database and uploaded photos
Some of these providers process information outside the Philippines. We remain responsible for information we pass to them.
When the law requires it
We disclose information to authorities when the law requires it, and when it is necessary to protect someone's life or safety, or to establish or defend legal claims, for example in a dispute or a stolen-vehicle report.
5. Information owners collect themselves
Some owners ask renters to sign their own paper rental agreement at pickup, or to show or leave a copy of an ID. Anything you give an owner directly, outside the app, is held by that owner, not by Rentamo, and the owner is responsible for it under the Data Privacy Act. Ask the owner how they keep it and when they will return or destroy it. Owners agree in our Terms of use to use renters' information only for the rental.
6. How long we keep it
- ID photos (renters): deleted as soon as the review is decided, approved or not. The details you typed in (name, date of birth, licence number) and the result stay with your account, so you don't have to verify again and so one licence can't be used on several accounts.
- ID photos (owners): while your account is open.
- Your account details: while your account is open. When you delete your account, we remove your name, contact details, date of birth, profile photo and sign-in links (see Delete your account).
- Bookings, receipts, agreements, payments and refunds: for as long as tax and accounting law requires.
- Photos, messages and records about a rental: for as long as a claim about that rental could still be made.
When we no longer need information, we delete or anonymise it.
7. How we protect it
Information travels encrypted between the app and our servers. Renters' ID photos are deleted once they have been reviewed. Access is limited to the people who need it to run Rentamo. Sign-in uses one-time codes, Google or Apple, and an optional PIN on trusted devices.
No system is perfectly secure. If a breach puts your information at real risk, we will tell you and the National Privacy Commission as the law requires.
8. Your choices
- Location, camera, photos and notifications: allow or revoke them at any time in your phone's settings.
- Ads: reset your advertising identifier or limit ad personalisation in your phone's settings.
- Your profile: edit most of it yourself in Profile → Edit Profile.
- Your account: ask us to delete it at any time (see Delete your account).
9. Your rights
Under the Data Privacy Act you have the right to:
- be informed about how your information is processed
- access your information and get a copy of it
- have it corrected if it is wrong
- object to processing, or withdraw your consent where we rely on it
- have it suspended, blocked, removed or destroyed
- receive it in a structured, commonly used electronic format
- be compensated for damage caused by inaccurate, unlawfully obtained or misused information
- file a complaint with the National Privacy Commission (privacy.gov.ph)
To use any of these rights, email us (section 11). We may ask you to confirm your identity first. Withdrawing consent to the ID check means you can no longer rent or list, but it does not undo checks already made, and we may still keep records the law or an open claim requires.
10. Age
Rentamo is for people aged 18 and over. We don't knowingly collect information from anyone younger. If you think a minor has given us information, tell us and we will delete it.
11. Contact
PABSOFT
Email: info@rentamo.store
In the app: Profile → Help & Support
12. Changes to this policy
When we change this policy, we update the version and date at the top. If a change materially affects how we use your information, we will tell you in the app before it takes effect.